Terms & Conditions

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Order Processing
All orders unless customized will be picked and shipped within 24 hours. If you should have any questions related to the processing of your order, please contact Customer Service at (214) 553-9785 or email us at navien@shamrockcompanies.net.

Domestic Shipments (United States)
We offer multiple types of shipping: standard, next day, second day and 3-day. At checkout, you may pick which level of service you need.

Standard Domestic Delivery
Most purchases are shipped from our Chicago warehouse and scheduled to arrive within five business days of receipt of the order.

International Shipments
We utilize UPS Worldwide® to ship International Shipments. International shipments will ship within 1-2 business days.

Shamrock Companies and its shipping partners are not able to influence local delivery practices. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.

Should you have any questions regarding the progress of your shipment, please contact Customer Service at (214) 553-9785 or email us at navien@shamrockcompanies.net.

Order Tracking
If you should have any questions related to tracking the progress of your, please contact Customer Service at (214) 553-9785 or email us at navien@shamrockcompanies.net.

Backorders
If an item you order is currently unavailable, we will notify you of the backorder. If you have questions regarding your backorder status please contact Customer Service at (214) 553-9785 or email us at navien@shamrockcompanies.net.

Return Policy
We are proud of the company store collection of merchandise and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, we will gladly provide a merchandise refund for your order within 30 days of receipt.