Privacy Policy

We value the trust you place with the Shamrock Companies. (Shamrock Companies manage this website on behalf of Navien,Inc.) We want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place in order to protect it. If you have additional questions or would like further information on this topic, please feel free to write to our Webmaster at We may update this policy from time to time. Please check our policy periodically for changes.

How does the Shamrock Companies ensure that your information is secure?
Resource (this web portal) will maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information. We restrict and limit access to customer information only to those employees who need it to carry out their business functions, and educate our employees about safeguarding customer information and preventing its unauthorized access, disclosure, or use. When credit card information is transmitted online, Resource uses industry standard security measures called SSL (secure socket layer encryption). Resource will monitor and adopt, as appropriate, new technological improvements that are designed to aid in ensuring the accuracy and security of customer information.

What type of information does Resource collect?
Resource gathers customer information needed to provide superior service.

First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer "cookies" we collect data, such as your IP address, browser type, and or domain name.

Second, we may ask you to voluntarily provide information in a few circumstances. When you purchase items from Resource we will ask you to voluntarily provide certain personally identifiable information, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. We do not save or store any full credit card information in this site.

What information do we share and with whom?
Resource is not a public site; therefore we do not rent or sell customer information to outside marketers. Only your company accesses your company’s information. Any information concerning products, pricing, order information, and site usage is by contract with your company. This information by contract is readily available to your company’s administrator. We follow your company’s rules concerning ordering practices as dictated by contract with your company. Questions concerning the contract should be directed to your company’s administrator or your Shamrock Companies Account Representative.

Does Resource use cookies?
"Cookies" are small pieces of information that are stored by the browser on your hard drive. Resource may store some information on the visitor's computer in the form of a cookie or similar file. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. The cookies allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you.

Can I disable these cookies?
Yes, most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored.

How can I access my Resource information?
When your company is given access to Resource, you create a profile for us containing information, which you can access anytime under the My Account tab on our site.

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